Frequently asked questions
Straight answers about commercial electric bills, battery storage and the choices available to your facility. Choose a topic, then follow the guide links for more detail.
Getting started
Are you a solar company? Do we need solar panels?
No. EQORE installs battery storage only: no panels and nothing on your roof. The battery sits on a compact pad outside your building and works on its own. If you already have solar, it works alongside it.
We rent our building. Can we still do this?
Yes. It depends on who pays the electric bill. If your landlord pays it, introduce us to the building owner: we can set up a shared-savings agreement with the building, split the savings between the owner and you, and the agreement stays with the building if you move. If you pay the bill, you can buy the system or choose shared savings, and if you relocate, the equipment can move with you like any other equipment. A new site means some interconnection fees, and savings can change somewhat, up or down, with the new utility and rate.
What do you need from us, and how do we share our data?
A recent electric bill is enough to start. For the full assessment we need your 15-minute interval data, which shows exactly when your peaks happen; bills only show the monthly total. You can share it through your utility's read-only data-sharing authorization (we never see your login), download it yourself, or sign an authorization form and we request it for you. Your estimate is usually ready in about a week.
We have several sites. Can you look at all of them?
Yes. We assess each meter on its own and tell you which sites are worth doing first, so you can start with the strongest one.
Where do you operate?
In Massachusetts and the rest of New England, and in California, in Pacific Gas and Electric and Southern California Edison territory. We are expanding across the Northeast. Our headquarters are in Somerville, Massachusetts.
Why EQORE instead of another battery company?
A typical battery project is split across seven or eight firms (a developer, a financier, a controls vendor, an engineer, installers and a maintenance contractor), each with its own margin and its own schedule. EQORE runs every layer as one company, from the first bill review through financing, design, permitting, installation and operation, with one standard design repeated site after site. That takes the stacked margins and one-off engineering out of the installed cost. It also means the software that runs the battery is ours: where a separate controls vendor has no stake in what the battery earns, QoreAI stacks demand-charge savings and program revenue for your site, and we stay responsible for the result. You can buy the system or pay nothing upfront with shared savings; either way, we operate it.
Why hasn't everyone done this? We don't want to be the test case.
Commercial batteries are becoming common as demand charges rise and battery prices fall. EQORE systems already run at manufacturers in California and New England, including ThermoFusion in Hayward, California and Aalberts Surface Technologies in Goffstown, New Hampshire. We are happy to walk you through results from sites like yours.
We run 24/7 with a flat load. Does peak shaving still help?
Peak shaving usually helps less than it does at a facility with sharp peaks.
Check whether your facility fits Lower your Massachusetts electric bill Lower your California electric bill
Our shift ends at 4pm, so we already miss the peak. Is a battery still worth it?
It depends on your tariff. Ending at 4 pm can avoid some evening charges, but other demand charges can still follow a morning or daytime peak.
Can a battery handle big CNC machines or startup spikes?
Yes, that is where it does best. The utility averages your power over 15-minute blocks, so a one-second motor inrush barely registers.
Check whether your facility fits Lower your Massachusetts electric bill Lower your California electric bill
Does the battery have to run my whole plant?
No. The grid keeps supplying the plant as it does today. The battery covers only the top slice of your demand during peaks, which is why it can be much smaller than your total load.
Check whether your facility fits Battery storage vs. a generator
Most of our energy is natural gas. Does this apply?
It depends on your electric bill, not your gas bill. Gas-fired furnaces and boilers still run electric fans, blowers, pumps and compressors that set demand peaks.
Check whether your facility fits Lower your Massachusetts electric bill Lower your California electric bill
What if our electric bill is smaller than that?
Demand savings alone usually will not pay for a system, but there are exceptions: a very spiky load, a high-demand-charge rate, or program payments in Massachusetts.
How do we get a real answer?
The fit result is a rough read. A real answer comes from a year of 15-minute interval data from your utility: we model your actual peaks against your actual rate and show system options, projected savings and payback.
Check whether your facility fits How to get your interval data
Can a tenant install a battery? Does the landlord have to approve?
Yes. It depends on who pays the electric bill. If your landlord pays it, introduce us to the building owner: we can set up a shared-savings agreement with the building and split the savings between the owner and you.
Battery storage in a leased building Compare purchase and shared savings
What happens to the battery if our lease ends or we move?
If your landlord pays the electric bill, the shared-savings agreement is with the building, so it stays with the building when you move.
Our lease has 3–5 years left. Is it still worth it?
It can be. If your landlord pays the bill, the agreement is with the building, so it does not end when your lease does.
Corporate or the parent company pays the utilities. Who decides?
Usually corporate decides with you, because the savings land on the bill they pay.
The landlord’s name is on our single shared meter. How would savings reach me?
The savings land on the landlord’s bill, so we set up a shared-savings agreement with the building, and you agree with the owner how your share reaches you.
What does the landlord get out of it?
If they pay the electric bill, a share of the savings under a shared-savings agreement with the building, with $0 upfront.
Understanding your electric bill
Why is my business electric bill so high all of a sudden?
Check the demand (kW) line first. A sudden jump can come from one new peak raising the month’s demand charge, a seasonal rate switch such as summer pricing, a utility rate change, a supply contract ending, or simply more usage.
Why is my business electric bill a few hundred dollars more than normal?
On a business rate, a few hundred dollars can be a few kW. Published demand charges run from about $10 to more than $80 per kW a month depending on the utility, rate and season, so a peak just a few kW higher than usual, for a single 15 minutes, can add a few hundred dollars.
Why is business electricity more expensive?
Per kWh, it usually isn’t. In 2025 the average U.S. commercial price was 13.37¢ per kWh against 17.23¢ for homes, according to the EIA, and commercial averaged below residential in California and Massachusetts too.
Do start-up surges spike my power bill?
Not the surge itself. A motor’s start-up surge lasts seconds, and demand is averaged over 15 minutes.
What is the difference between kW and kWh on my bill?
kWh is how much energy you used over the month, like the miles on a trip. kW is the rate at which you draw power.
What can I do if I think my business electric bill is too high?
Compare the demand line and the kWh with the same month last year, check whether the rate schedule or supply price changed, and get a year of your 15-minute interval data from the utility to see what set the peak.
Why your business electric bill is high How to get your interval data
Savings
How does commercial battery storage cut our electricity bill?
The battery charges when demand is low and discharges during your peaks, so the utility meter records a lower peak and the demand charge drops.
What runs a commercial electric bill up the most?
Often the demand charge, especially for facilities with sharp peaks.
Why your business electric bill is high Why Massachusetts electricity is expensive Why California electricity is expensive
How much will I actually save?
It depends on your utility tariff, your load profile and the programs available where you are, so we model your facility rather than quote an average. We price a full year of your interval data through your actual tariff and model conservatively. Our projections are built on real facility data and validated in live operation.
What commercial battery storage costs How peak shaving works Compare battery storage and solar Compare batteries and generators
Is my electricity bill high enough for this to make sense?
The best fits are facilities spending $10K+ a month on electricity, typically commercial and industrial sites that pay meaningful demand (kW) charges. If your bill includes a demand charge, it is worth a look. Send us a recent bill and we will tell you quickly, and honestly, whether storage makes sense for your site.
What is a demand charge?
Most commercial bills charge for your single highest 15-minute peak of the month, on top of energy.
How do utility programs pay?
Programs such as ConnectedSolutions and the Massachusetts Clean Peak Standard pay for battery output during grid peaks. EQORE enrolls your facility and dispatches the battery for every event.
What are coincident peaks and capacity tags?
Some charges are set by your load during the grid's own peak hour, once a month or once a year. Discharging in that hour lowers the tag your capacity or transmission cost is based on.
What about time-of-use rates?
Where energy costs more in the late afternoon, the battery charges when power is cheap and runs the plant from storage when it is expensive.
Which of these value streams apply to our facility?
It depends on your utility, tariff and location. In Massachusetts, a facility can combine demand-charge reduction with ConnectedSolutions and the Clean Peak Standard; in California, demand charges and time-of-use rates usually drive the value. EQORE handles program enrollment and dispatch and manages program revenue on your behalf. Your assessment shows which value streams apply to your site and what each one is worth.
What happens if EQORE's projections aren't achieved?
We model conservatively so that estimates hold up. Our projections are built on real facility data and validated in live operation. QoreAI re-plans the battery every 15 minutes from what it sees at your site, and you can follow performance in QoreApp. If something underperforms, we investigate. With shared savings, EQORE's return comes from the same realized savings you share in, so our incentives are aligned with yours.
Peak shaving
What is a peak-shaving setpoint?
The grid demand the battery tries to hold. When the facility draws more than the setpoint, the battery supplies the difference; when it draws less, the battery can recharge with the headroom.
Why not set the setpoint as low as possible?
Because a battery holds a fixed amount of energy. The lower the setpoint, the more energy each peak takes.
What happens if the battery misses one peak?
The demand charge is set by the single highest interval of the month, so one miss resets the billed peak for the whole month, even if every other day was held.
Does EQORE use a fixed setpoint?
No. A fixed setpoint is the simple approach, and it is either too cautious on most days or too aggressive on the hard ones.
Does recharging the battery create a new peak?
It can if it is done carelessly. Recharging adds load, so it has to fit in the headroom under the current target, or the charging itself sets a new peak.
What if my rate has more than one demand charge?
Many do. PG&E B-19 charges for the month's maximum demand and again for the highest demand in the 4 to 9 PM peak period, each measured on its own window.
Can the same battery earn utility program revenue?
Yes. Programs such as ConnectedSolutions and the Clean Peak Standard pay for discharging during specific windows.
Cost and ownership
What does it cost upfront?
With shared savings, nothing. EQORE covers design, permitting, installation, operation and maintenance, and shares the savings with you. If you would rather own the system, you can purchase it outright, with a 2–3 year payback for most customers, before tax benefits. The ITC and bonus depreciation are upside on top. Payback includes on-bill savings and utility program revenue; excludes federal tax credits and depreciation. Actual results vary by facility. Your assessment shows projected savings for both options.
How does shared savings work, and how do you make money?
EQORE pays for the system, owns it and runs it. You pay nothing upfront and no service fees; you keep a share of the savings the battery creates, and EQORE's return comes from the rest. So we only earn when your bill actually goes down. Your proposal spells out the split, the length of the agreement and your options at the end of it.
Who operates and maintains the system?
EQORE does, in both ownership models. QoreAI runs the system 24/7, EQORE handles maintenance and coordinates the equipment warranties, and you follow performance on a live dashboard.
How long does the system last?
We deploy lithium iron phosphate (LFP) batteries, a stable chemistry built for long service lives, around 15-20 years. EQORE monitors and maintains the system for as long as we operate it, and we coordinate the equipment manufacturers' warranties on your behalf.
What if the utility changes its rates or rules?
Rates and programs do change, and we plan for it. Demand charges are part of most larger commercial rates. When a tariff or program changes, we update QoreAI for the new rules, and it keeps re-planning every 15 minutes. If you have solar, we check how a battery interacts with your net metering or solar incentive terms and tell you about any effect before you decide.
So what's the catch?
You share the savings instead of keeping all of them. If you would rather keep 100% of the savings and program revenue, you can purchase the system instead.
Are there hidden costs for installation or permits?
No. Under shared savings, EQORE covers design, permitting, installation, operation and maintenance, with no capital or operating cost on your side.
We have no capital budget this year. Does that rule us out?
No. That is what shared savings is for. Whether a battery fits depends on your electric bill, not your budget: the best fits are facilities spending $10K+ a month on electricity.
How much does a commercial battery storage system cost?
EQORE’s installed systems typically run about $400–600 per kWh of storage, depending on the state and any electrical upgrades the site needs.
What commercial battery storage costs Get a free savings assessment
What size battery does my facility need?
The size that returns the most for what it costs, which is rarely the biggest.
What commercial battery storage costs Get a free savings assessment
What is the payback? We need two to three years.
For the purchase option, EQORE projects a 2–3 year payback for most customers, before tax benefits, including on-bill savings and utility program revenue.
What commercial battery storage costs How shared savings and purchase work
How can a battery save money if we don't use less power?
Much of a commercial electric bill is the demand charge, set by your highest 15-minute peak of the month, not by how much energy you use.
What commercial battery storage costs How peak shaving works
Under shared savings, do we pay both EQORE and the utility?
You keep paying your utility as you do now, and the bill is lower because the battery cuts your peaks.
What commercial battery storage costs How shared savings and purchase work
How long is a shared-savings agreement, and is the split fixed?
The term and split are set for each facility, because they depend on what the battery can save there. Your assessment lays them out.
What commercial battery storage costs How shared savings and purchase work
What does a battery cost to run each year?
Under shared savings, nothing: EQORE covers operation and maintenance. If you purchase, EQORE runs it under a service subscription.
What commercial battery storage costs How shared savings and purchase work
Massachusetts bills and programs
Massachusetts: What is a demand charge on a business electric bill?
Demand charges pay for how much power you need at once, in kW, often set by your highest 15-minute average of the month. Energy charges pay for the kWh you use.
Why Massachusetts electricity is expensive See how peak demand is measured
Massachusetts: Can changing our electricity rate lower our bill?
Sometimes. Compare a full year of bills and interval data under each delivery option you are eligible for, separately from shopping for a supply contract.
Why Massachusetts electricity is expensive Compare National Grid G-3 billing options
What is the current commercial electricity rate in Massachusetts?
The U.S. Energy Information Administration put the average Massachusetts commercial price at 24.11¢ per kWh in August 2026 (preliminary), against 14.47¢ for the U.S.
Why is energy so expensive in Massachusetts?
New England depends on natural gas for power and has limited pipeline capacity to bring it in, so supply prices rise in winter.
Massachusetts: Why is my business electric bill higher in winter?
Mostly supply. Basic service prices for large customers roughly double from autumn to January because gas is scarce and expensive for power plants on cold days.
Massachusetts: What is basic service, and should I switch to a competitive supplier?
Basic service is the default supply from Eversource or National Grid when you have not chosen a supplier.
Massachusetts: What is a capacity charge on a commercial electric bill?
Your share of what New England pays power plants to be ready for the region’s yearly peak hour.
Why Massachusetts electricity is expensive Read National Grid’s G-3 rate guide
Massachusetts: How many kWh does a commercial building use?
It varies with size and use more than anything else. A small office may use a few thousand kWh a month; a manufacturing plant spending $10,000 or more a month on electricity in Massachusetts typically uses tens of thousands to hundreds of thousands of kWh.
What is National Grid's coincident-peak transmission option?
An optional billing provision on Massachusetts Rate G-3. Instead of $0.03455 of transmission on every kWh, the customer pays $21.91/kW on its 60-minute demand in the hour of the ISO New England monthly transmission peak.
National Grid: When does the ISO-NE monthly peak happen?
Usually on a weekday late afternoon or early evening: in the twelve months to September 2026 most monthly peaks fell between 5 and 7 PM, but January's came at 1 PM on a Sunday and February's was also on a Sunday.
National Grid: Is coincident-peak billing worth it without a battery?
Sometimes. It costs less than per-kWh transmission when a month's kWh divided by your kW in the system-peak hour exceeds about 634 hours.
National Grid: What happens if the battery misses the peak hour?
That month's transmission is billed on your actual grid draw during the peak hour, with no per-kWh fallback.
National Grid: Can a G-2 customer elect coincident-peak billing?
No. The option is in the G-3 tariff only. G-2 covers smaller demand-metered accounts up to 200 kW.
How can a business drastically lower its electric bill in Massachusetts?
There is no single trick that halves a commercial bill. The big savings come from combining levers that each work on a different part of it: efficiency for the kWh, a supply contract for the price, and demand management or a battery for the demand charge, plus program payments on top.
Massachusetts: What are the most effective energy-saving strategies for commercial buildings?
Lighting and controls upgrades, variable-speed drives on fans and pumps, fixing compressed-air leaks and tuning HVAC schedules are the usual first steps, and Mass Save incentives cover part of many of them.
Massachusetts: Does Mass Save help businesses?
Yes. Mass Save, run by the Massachusetts utilities, offers business assessments and incentives for efficiency projects such as lighting, HVAC, motors and controls.
Is a competitive electricity supplier worth it for a Massachusetts business?
It can be, especially for large users exposed to variable winter basic service prices.
Massachusetts: Does ConnectedSolutions pay businesses?
Yes. Eversource and National Grid customers can be paid for reducing load during summer grid peaks.
Massachusetts: Does solar lower demand charges?
It can, when solar is generating during the intervals that set your billed demand.
Massachusetts: Our shift ends at 4 pm. Don’t we already miss the peak hours?
Not for the demand charge. National Grid G-3 demand hours include 8 am to 9 pm on non-holiday weekdays, so a 9 am spike counts.
Massachusetts: We have a fixed-rate supply contract. Does that conflict?
No. A competitive supplier replaces only the supply charge. Delivery remains with Eversource or National Grid.
Massachusetts: We are on a municipal light plant. Does this apply?
Partly. Municipal utilities set their own rates, and many still bill demand charges, so peak shaving can pay.
Massachusetts: How much can a battery cut my demand charge?
It depends on how peaky your load is, how long the peaks last and how well the battery is aimed at them.
Lower your Massachusetts electric bill How peak shaving works
California bills and rates
PG&E: What is load factor on an electricity bill?
Load factor compares average electricity demand with peak demand over the same period.
What is the difference between PG&E B-10 and B-19?
B-10 has one demand charge and higher energy prices. B-19 has lower energy prices but four demand charges, including summer and winter 4–9 PM peak charges.
PG&E: Is B-19 cheaper than B-10?
It depends on the load shape. B-19 tends to win for sites that use a lot of energy relative to their peak (a flat, steady load), because its energy is much cheaper.
What is PG&E Option S?
A rate option on B-19 (mandatory or voluntary) and B-20 for sites with storage rated at least 10% of their peak demand over the previous 12 months.
Compare PG&E B-19 rate options Lower your California electric bill
PG&E: Is Option S always cheaper with a battery?
No. Its energy prices are much higher, especially from 4 to 9 PM in summer, and its daily demand charges reward a battery that covers the evening window every day.
How do I know which PG&E rate is right for my facility?
Bill a full year of your 15-minute interval data on every rate you are eligible for, with and without the battery you are considering, using the battery dispatch you would actually run.
Why is California’s commercial electric bill so high?
California’s average commercial price was 30.02¢ per kWh in August 2026, about twice the U.S. average.
Why California electricity is expensive Lower your California electric bill
What is the average commercial electricity rate in California?
The EIA put it at 30.02¢ per kWh in August 2026 (preliminary) and 26.16¢ for 2025 as a whole.
California: Why are PG&E demand charges so high?
The all-hours and summer peak-period rates on bundled, secondary-voltage B-19 add to $83.53 per kW-month as of March 1, 2026.
Why California electricity is expensive PG&E B-10 vs B-19 vs Option S
California: What are the wildfire charges on a PG&E business bill?
B-19 lists a Wildfire Fund Charge of 0.591¢ and a Wildfire Hardening Charge of 0.297¢ on every kWh at secondary voltage.
California: When is peak time on PG&E and SCE business rates?
Summer runs June through September on both. PG&E’s B-19 peak is 4 to 9 pm every day, weekends included; SCE’s TOU-8 on-peak is 4 to 9 pm on weekdays.
California: What is Peak Day Pricing?
The default for eligible PG&E B-19 customers on utility supply: credits on summer peak and part-peak demand charges, in exchange for an additional $0.90 per kWh on top of normal energy charges for usage from 4 to 9 pm on 9 to 15 event days a year, called the day before.
Why California electricity is expensive Lower your California electric bill
Is business electricity more expensive than residential in California?
Not per kWh on average: in 2025 California commercial customers paid 26.16¢ per kWh against 31.35¢ for homes, per the EIA.
California: Is there a trick to cutting a business electric bill in half?
No single one. The biggest savings come from combining levers that each work on a different part of the bill: efficiency for the kWh, the right rate and supply for the price, and moving load or adding storage for the 4–9 pm window and the demand charges.
How can a business lower its electric bill in California?
Start by splitting the bill into energy, demand and fixed charges.
California: Can a business cut its electric bill by 75 percent?
Rarely, and claims like that deserve a close look. Some charges, such as fixed account fees, may remain even when you reduce energy use.
California: Should my business stay with a community choice aggregator or PG&E supply?
Compare the generation price including the exit fee (PCIA) and franchise fees, not the headline rate.
California: Our shift ends at 4 pm. Don’t we already miss the peak hours?
For the 4–9 pm charges, mostly yes, and that is worth a lot in California.
California: We are on a municipal utility such as SMUD or LADWP. Does this apply?
It depends on the utility’s own rates. Municipal utilities are not regulated by the CPUC, so PG&E and SCE schedules, Peak Day Pricing and CPUC programs do not apply.
How much can a battery save a California business?
It depends on how peaky your load is, how much of it falls in 4–9 pm and which rate you are on.
Solar, generators and backup power
We installed solar and our electric bill barely dropped. Why?
Usually because of the demand charge. Solar cut the energy (kWh) you buy, but a commercial electric bill also charges for your highest 15 minutes of power in the month, and that peak often comes in the late afternoon, at a startup spike or when shifts overlap, when the panels are making little.
We already have solar. Why would we need a battery?
Because they work on different parts of the bill. Solar reduces purchased energy while it is generating.
Solar plus storage, or storage alone?
Either works. A battery does not need solar to cut a demand charge: it can recharge from the grid when demand is low.
Does a battery affect our net metering, SMART incentive or true-up?
It sits alongside them, with its own rules. In Massachusetts, net metering treats a battery separately from the solar: it is not a net metering facility, so energy it sends out earns no net metering credit of its own.
Is this solar? Is it like a home battery wall?
No to both. It is a commercial battery system, sized for a facility rather than a house, that sits on a pad or in an equipment room.
Does the battery charge from the grid or from solar?
Both. It can recharge from the grid when your demand is low, such as overnight, and from solar when the panels make more than the building uses.
Is a battery or solar better for cutting a demand charge?
A battery. The demand charge is set by the single busiest interval of the month, often in the late afternoon.
Which is faster to install, a battery or solar?
It depends on site work and utility requirements. EQORE battery systems are typically 3–6 months from signing to running, most of it design, permitting and utility interconnection.
We already have a generator. Should we use a battery instead?
Usually alongside it, not instead. They do different jobs: the generator waits for outages, and the battery can lower the bill while the grid is available.
Will a battery keep us running in an outage? For how long?
It can. Backup power is an option: with the right inverter configuration and electrical design, the battery keeps designated critical loads running during an outage.
Why not use our generator to shave peaks?
Federal rules generally cap non-emergency running of emergency generators, and those hours generally cannot be used for peak shaving. Routine peak shaving needs an engine and permits that allow it.
Installation and operations
How long does it take to get a system running?
Typically live in 3–6 months. Most of that time is design, permitting and utility interconnection, which EQORE handles for you. The work on site itself takes only days.
Will this interfere with facility operations?
No. The system is installed in parallel to your facility's electrical infrastructure and runs autonomously in the background, with no changes to your equipment, processes or schedules. Installation is planned around your operations; the final electrical tie-in may need one short, scheduled shutdown.
We run 24/7 and can't cut production for demand-response programs. Can we still earn from them?
Usually, yes. In programs like ConnectedSolutions the battery discharges during events, so your plant keeps running as normal. What you earn depends on the battery size and the program.
What if we add equipment, expand or electrify our fleet?
QoreAI re-plans every 15 minutes from what it sees at your site, so it adapts on its own to new equipment, shifts or loads. If you grow a lot, for example by adding EV chargers, we review whether the system should grow too.
How much space does it take?
Less than one parking spot for most facilities. Each system is sized to the facility and installed outdoors on a compact pad, usually in a corner of a parking lot or yard; the exact footprint depends on system size and fire-code clearances, and we confirm the location with you during a site visit.
Will it work with our existing solar?
Yes. QoreAI coordinates the battery with on-site solar, and in some programs adding storage to an existing array creates additional value. We review your solar system and interconnection as part of the assessment.
Can the same battery give us backup power?
It can. Backup power is an option: with the right inverter configuration and electrical design, the battery keeps designated critical loads running during an outage. If backup matters to you, we scope it into the design.
We buy power from a third-party supplier. Does that matter?
It doesn't stop you. A battery works with competitive supply contracts and community choice programs. We model your actual supply contract alongside your utility rate, because both affect what the battery saves.
Bills, interval data and utility access
What is interval data, and why do you need it?
Interval data is your electric meter’s reading every 15 minutes: a log of how much power your building used, and when.
Get your interval data Eversource data guide National Grid data guide PG&E data guide SCE data guide
Can I just send PDFs of 12 months of bills instead?
Bills are a good start, and we can give you a rough first read from them alone: your rate, your monthly usage and the peak behind each demand charge.
Get your interval data Eversource data guide National Grid data guide PG&E data guide SCE data guide
Is this the same as Green Button?
Green Button is the common name for a utility’s “Download My Data” export.
How much data do you need?
At least 12 months of 15-minute data and the last 12 bills, for each meter.
I don’t have a utility online login. How do I get one?
The PG&E and SCE guides start with how to register; the Eversource and National Grid guides cover it in the bills step, since the login is only needed for the bills there.
Does signing the data form give you exclusive rights, or lock me in?
Only Eversource and National Grid customers sign a form. It is the utility’s own form, and it authorizes the utility to release your interval data for the term on the form, or until you withdraw it.
I have several meters or accounts. Does that matter?
Only in that we need the data and bills for each one. Each account usually has its own demand charge, so we look at every meter on its own.
My utility isn’t listed. What do I do?
Email info@eqore.com with a recent bill. Most utilities offer either a download or an authorization form, and we’ll tell you which one applies.
Eversource: What is Energy Profiler Online?
EPO is Eversource’s web service, run with Schneider Electric, that gives access to the usage data recorded by an account’s interval meter, downloadable for Excel.
Eversource: Do I need to be on a particular rate?
In our experience, no. Eversource’s EPO service agreement ties it to the meter: the account needs at least one interval or time-of-use recording meter.
Eversource: Why do I have to sign? Can’t EQORE request it?
Eversource releases interval data only with the account holder’s own signature on the service agreement and won’t accept an agent’s authorization.
Eversource: Does signing the form give you exclusive rights, or lock me in?
The form is Eversource’s own EPO service agreement. It authorizes Eversource to release the account’s interval data through Energy Profiler Online, and how long that lasts depends on the option ticked: a one-time request gives a login that expires 30 days after service starts, while an annual subscription renews automatically each year.
Eversource data guide Eversource EPO service agreement (PDF)
I don’t have an Eversource login. How do I get one?
Create an online account with your name and email address, then add the service account.
Eversource: Does this work in Connecticut as well as Massachusetts?
Yes. The same EPO service agreement covers Connecticut, Western Massachusetts and Eastern Massachusetts accounts.
Eversource: I have several meters or accounts. Does that matter?
Only in that we need the data for each one. Tell us every account number so we can request them together, and send the last 12 bills for each account.
Eversource: Who do I ask if I get stuck?
Email info@eqore.com or call (857) 524-2670. We can tell you where your request stands.
National Grid: What is Energy Profiler Online?
EPO is National Grid’s online tool that gives access to a facility’s retail interval load data, for accounts with interval data meters.
Which National Grid accounts can get interval data?
National Grid offers EPO to accounts with interval data meters.
National Grid: Will the interval data match my bill exactly?
Not always. National Grid says EPO data isn’t billing quality, so it may not match the monthly bill, and there can be gaps when the meter can’t communicate.
National Grid: I have several meters or accounts. Does that matter?
Only in that we need the data for each one. Tell us every account number so we can request them together, and send the last 12 bills for each account.
National Grid: Does signing the form give you exclusive rights, or lock me in?
No. National Grid’s own form authorizes it to share your interval data with us until you withdraw it, and it says nothing about exclusivity, supply contracts or your rate.
National Grid data guide National Grid: third-party interval data request form (PDF) National Grid: customer interval data request form (PDF)
I don’t have a National Grid login. How do I get one?
Register for My Business Account, National Grid’s free portal for business customers.
National Grid: Who do I ask if I get stuck?
Email info@eqore.com or call (857) 524-2670. We can tell you where your request stands.
PG&E says there is too much data to display. Did something go wrong?
No. The By Interval chart only draws short ranges, but the Download CSV button still exports the whole range you picked.
PG&E: Why are the last few rows zeros?
PG&E posts meter reads with a delay of a day or two, so the newest intervals can show zero.
PG&E: How much data should I download?
Twelve months at minimum and 24 if you have it. A second year shows us whether last year’s peaks were typical.
PG&E: I have several meters or accounts. Does that matter?
Only in that we need the data for each one: one interval file and 12 bills for each meter.
PG&E: Does the CSV include our name or account number?
No. The file holds timestamps, usage, cost, energy price and demand.
I don’t have a PG&E login. How do I get one?
Register at pge.com/register. You need the account number from the top right of your bill, the phone number on the account and your ZIP code.
How far back can I download SCE interval data?
Up to 13 months in one download, and up to 36 months in total.
SCE: Should I pick CSV or XML?
Either works. CSV is SCE’s default and opens in Excel, so leave it selected unless your EQORE contact asks for XML.
SCE: I have solar. Does the file look different?
Yes. For Net Energy Metering customers, SCE splits the file into two sections: energy delivered to you and energy you sent back to the grid.
SCE: I have several meters or accounts. Does that matter?
Only in that we need the data for each one: one interval file and 12 bills for each service account.
I don’t have an SCE login. How do I get one?
Register at sce.com/user-registration with the account number from your bill, your name, an email address and a password.
Equipment and safety
Is it safe? Will the fire marshal approve it?
Yes. Permitting and safety are a core part of our process. We deploy UL 9540-listed LFP systems tested to UL 9540A, design every installation to NFPA 855, and handle permitting, utility interconnection and fire-marshal (AHJ) approval for you before the system is energized.
What happens if the battery fails? Can we turn it off?
Your facility keeps running on the grid exactly as it does today. The system is installed in parallel to your electrical service, so if it goes offline you lose the savings for that time, not power. EQORE monitors it around the clock and handles repairs, and you can ask us to take it offline whenever you need to, for example during electrical work.
What battery brand do you use?
We aren't tied to one manufacturer. For each project we choose lithium iron phosphate (LFP) equipment from established suppliers, listed to UL 9540 and tested to UL 9540A, and design every installation to NFPA 855. QoreAI and QoreControl work across them.
Take control of your power
Have a question we didn't answer?
If you spend more than $10K a month on electricity, it’s worth a call. Send a recent bill and we'll tell you whether storage makes sense for your site, and what it could save.